Frequently Asked Questions
Getting Started
What is a Calmur diffuser?
Calmur is a plug-in diffuser designed to help create a calmer home environment for dogs and cats during stressful moments. It continuously releases species-specific calming pheromones that pets naturally recognise, helping them feel more settled and reassured.
How does Calmur work?
Calmur uses calming pheromone technology inspired by the natural signals pets use to communicate safety and reassurance. Once plugged in, the diffuser quietly releases these pheromones into the room to help support a calmer environment.
What kinds of stressful situations can Calmur help with?
Calmur is designed to support pets during common stressful moments, including:
- Home alone time
- Visitors and deliveries
- Fireworks and thunderstorms
- Moving house
- Changes in routine
- Welcoming a rescue pet
- Introducing a new baby
- Multi-pet households
How long does Calmur take to start working?
Every pet is different, but many pet parents begin noticing a more settled environment within the first few days. For best results, we recommend continuous use.
Do calming diffusers actually work?
Calmur uses calming pheromones that pets naturally recognise. Every pet is different, and results can vary, but many pet parents use pheromone diffusers to help support calmer behaviour during stressful situations. Calmur is designed to provide gentle support, not act as a miracle fix.
Dogs & Cats
Is there a different diffuser for dogs and cats?
Yes. Dogs and cats experience stress differently, which is why Calmur offers species-specific formulas designed for each animal.
Can I use the dog diffuser for my cat?
No. Dog and cat diffusers contain different pheromone formulas and should only be used for the species they are designed for.
Can I use the cat diffuser for my dog?
No. For best results, always use the diffuser designed specifically for your pet.
Can I use Calmur in a home with both dogs and cats?
Yes. If you have both dogs and cats, we recommend using the appropriate diffuser for each species.
Is Calmur suitable for puppies and kittens?
Calmur is designed for everyday use in dogs and cats. If your pet is very young, pregnant, nursing, or has specific health concerns, we recommend consulting your veterinarian before use.
Setup & Usage
Where should I plug in my diffuser?
Place the diffuser in a room where your pet spends most of their time. Avoid placing it behind furniture, curtains, shelves, or other objects that may restrict airflow.
How many diffusers do I need?
One diffuser typically covers up to 700 square feet (approximately 65 square metres). Larger homes may require more than one diffuser.
Do I need to keep it plugged in all the time?
Yes. For best results, Calmur is designed to provide continuous calming support and should remain plugged in at all times.
Can I move the diffuser between rooms?
For consistent support, we recommend leaving the diffuser in the room where your pet spends most of their time.
Can I use Calmur alongside training?
Absolutely. Many pet parents use Calmur alongside positive reinforcement training and behaviour support techniques.
Can I use Calmur with other calming products?
In many cases, yes. If your pet is currently using supplements, medication, or other calming products, consult your veterinarian if you have any concerns.
Safety
Is Calmur safe to leave plugged in?
Yes. Calmur diffusers are designed for continuous everyday use when used according to the instructions provided.
Does Calmur have a smell?
No. Calmur is odourless to humans and works quietly in the background.
Is Calmur safe around children?
When used as directed, Calmur is designed for normal household use. As with any electrical device, keep out of reach of children and follow all safety instructions.
Is Calmur safe around other pets?
Calmur is designed specifically for dogs or cats depending on the formula selected. If you have other animals in your home and have concerns, consult your veterinarian.
Does the diffuser get warm?
A small amount of warmth is normal during operation. This is expected and helps the diffuser function correctly.
Refills & Product Care
How long does a refill last?
Each refill provides continuous calming support for up to 30 days when used as directed.
How will I know when my refill is running low?
The liquid level will gradually decrease over time. We recommend checking your diffuser regularly and replacing the refill approximately every 30 days.
Do I need to replace the diffuser unit?
Over time, diffuser units naturally wear out. We recommend replacing the diffuser unit every 6 months for optimal performance.
Can I buy refills separately?
Yes. Replacement refills are available separately and can be purchased whenever needed.
Can I subscribe to regular refills?
Subscription options may be available depending on your location and product selection. Please check the product page for current options.
Orders & Shipping
How long does delivery take?
Delivery times vary depending on your location. Estimated delivery times are shown during checkout and in your order confirmation email.
Will I receive tracking information?
Yes. Once your order has been dispatched, you'll receive tracking details via email.
Do you ship internationally?
Shipping availability varies by location. Please refer to our Shipping Policy for the latest information.
Can I change or cancel my order?
If your order has not yet been processed, we'll do our best to help. Please contact our support team as soon as possible.
What if my order arrives damaged?
Please contact us with photos of the damaged item and packaging, and we'll work to resolve the issue as quickly as possible.
Guarantee & Returns
What if Calmur doesn't work for my pet?
Every pet is different, which is why your first order is backed by our 30-day money-back guarantee so you can try Calmur with confidence.
How does the 30-day money-back guarantee work?
If you're not satisfied with your first order, contact our support team within 30 days of delivery and we'll guide you through the process.
Can I return unused products?
Please refer to our Returns Policy for full details regarding unused products and eligibility.
Who can I contact if I need help?
Our customer support team is always happy to help. Visit our Contact Us page or email us directly and we'll get back to you as soon as possible.